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Knowledge Base
Categories (8)
Communication and Collaboration
Articles related to email, mailing lists, collaboration services, shared drives, video conferencing, and employee voicemail.
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Desktop and Mobile Computing
Articles related to computer, device and printing support.
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Infrastructure
Articles related to connecting to the academic and residential networks and using the VPN for employees.
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Teaching and Learning
Articles related to academic technology including the digital learning environment (Brightspace and associated applications), lecture capture, inclusive access for e-textbooks, and student evaluations of teaching.
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Administrative and Business
Articles related to using the student information system including Banner and myOswego.
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Information Security
Articles related to accounts, multi-factor authentication (MFA), and reporting spam and phishing messages.
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IT Professional Services
Articles related to new student and new faculty/staff orientation.
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Alumni
Articles related to alumni account renewal, Google storage limits, and requesting transcripts as an alum.
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Popular Articles
How to setup Google MFA (2-step verification) - phone option
Accessing LinkedIn Learning
Generating a Certificate of Completion
How to Register your Device to Connect to the Oswego-Gaming-RES Wi-Fi or Wired Network
How to Use LakerPrint (for students)
Recent Articles
Windows 11 Migration Information
Retiree Account FAQs
LakerApps - Google Storage Limits Quota Policy
Faculty computer replacements (FCR)
How to Forget a Wireless Network
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