Service Catalog

Categories (7)

Accounts and Access

Services that relate to the creation of accounts, mailing lists, and/or access to specific business services. Account creations include those needed for Banner, departmental, and student organizations.
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services. Examples include: Google suite of applications called LakerApps encompassing Gmail, Calendar, Drive, Docs, etc.
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Desktop and Mobile Computing

Services that support SUNY Oswego owned devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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Administrative and Business

Services for business process automation that facilitate the administrative and operational aspects of the College. These include financial and procurement systems, human resources management, library systems, and student information systems.
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Information Security

Services related to a secure computing environment including multi-factor authentication (MFA) and endpoint detection and response.
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IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and
support, portfolio and project management, and training and outreach.
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Services (1)

General Support