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Services or Offerings?
Account Management
  1. Services
  2. Accounts and Access
The services available for account management apply to your SUNY Oswego email and Laker NetID accounts. Services include changing your password, setting a security question, setting up multi-factor authentication (MFA), and more.
Administrative accounts for employees
  1. Services
  2. Accounts and Access
Employees can request accounts to access college business related services such as Banner, Argos, BDMS, and Slate.
Administrative Application Development Request
  1. Services
  2. Administrative and Business
This form is used to request development or modification of administrative application processes or reports.
Adobe Creative Cloud (CC) license request
  1. Services
  2. Desktop and Mobile Computing
  3. Software and Applications Distribution
Students can request an Adobe Creative Cloud (CC) license for their classes on a per semester basis. There are a limited number of licenses available.
Current faculty and staff can request an Adobe Creative Cloud (CC) license.
Apple 13" MacBook Air
  1. Services
  2. Desktop and Mobile Computing
  3. Hardware Lifecycle Services
This is the campus standard 13" MacBook Air model. This laptop works well for web browsing, browser-based applications (Brightspace, LakerApps, myOswego, Citrix), MS Office apps (Word, Excel, PowerPoint, etc.), and fillable forms (Adobe Acrobat DC).
Apple 14" MacBook Pro
  1. Services
  2. Desktop and Mobile Computing
  3. Hardware Lifecycle Services
This is the campus standard MacBook Pro. This works well for basic web browsing, document editing, along with higher end graphic design (Adobe Photoshop, Illustrator, InDesign, etc.), some video editing (Adobe Premier), and data/research analysis locally installed on the computer (SPSS, Minitab, etc.).
Apple Desktop - iMac 24"
  1. Services
  2. Desktop and Mobile Computing
  3. Hardware Lifecycle Services
This is the campus standard Apple 24" iMac.
Brightspace Gradebook Assistance Request
  1. Services
  2. Teaching and Learning
  3. Digital Learning Environment
This form is for teaching faculty or staff requiring assistance with their gradebook in Brightspace.

Please note: If you require assistance with multiple courses, please submit an individual request for each course.
Brightspace TA Request
  1. Services
  2. Teaching and Learning
  3. Digital Learning Environment
This form is for faculty needing to request Brightspace TA access for students.
Caller ID Change Request
  1. Services
  2. Communication and Collaboration
  3. Conferencing and Telephones
This form is used to request a caller ID change.
Campus Standard Hardware Quotes
  1. Services
  2. Desktop and Mobile Computing
  3. Hardware Lifecycle Services
These quotes are for the campus standard configurations of desktops and laptops. For departments wishing to purchase equipment using their own funds, you may attach the quotes to your requisition which would then get sent to the Purchasing department to purchase.
Cell Phone Requests
  1. Services
  2. Communication and Collaboration
  3. Conferencing and Telephones
Cell Phone Requests Including Service Activation, Device Procurement, Upgrades, Troubleshooting
CrowdStrike Falcon
  1. Services
  2. Information Security
  3. Secure Computing
CrowdStrike Falcon is a new endpoint detection and response (EDR) system that protects computing devices from viruses, malware, and ever-evolving security threats such as ransomware. CrowdStrike Falcon replaces Cylance offering around-the-clock monitoring and response to security threats.
CTS Audio/Video Equipment Loan Request
  1. Services
  2. Communication and Collaboration
This form is can be used by faculty and staff to request audio/video equipment. Unfortunately, equipment cannot be loaned to students.
CTS Instructional Support Event Request
  1. Services
  2. Communication and Collaboration
This form is to be used for events requiring the assistance of the Instructional Support group.