Overview
The CTS App Store is a tool for installing and updating software on university-owned and managed Apple devices for standard users. The CTS app store requires a stable internet connection to function properly. If the CTS App Store or a particular software is not installing correctly, please ensure your OS is up to date and contact CTS for assistance.
Instructions
This article will help you with the following:
Launching the CTS App Store
Installing Software
- Using the search bar on the left, search for the application you want to install.
- Select the Install button.
- The application version that will be installed is shown on the Install button.
- The Install button will become a progress wheel until it is complete.
- When the application installation is complete, the button will change to a green check mark with the word Done.
Note: Certain applications will require a SUNY Oswego "Login" (bottom right of app).
Elevate My Access Feature
Available when installing/updating software with the CTS App Store is unavailable. This will give standard users elevated access, which will be used to download software that a user may need. This access is temporary and will last 15 minutes. During this time, you should install the software needed. After your request is approved, follow these directions:
Mac:
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Open the CTS App Store application.
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Go to View > Reload CTS App Store to refresh.
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In the left-hand search bar, type "Elevate My Access."
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Click the "Elevate My Access" icon.
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Click "Request" to initiate access.
Updating Software
You can update software using the CTS App Store; the updates run automatically on the device.
- Select Notifications from the left menu. You will see available updates for installed software. If this is empty, there are no pending updates.
- Select Update next to the application you want to update. The update button will become a progress wheel until the installation is complete.
Below are Mac notifications you will see if you need to close an application to perform an update. If an app is not opening after an update, wait a few minutes to open the app again.
CTS Quick Access Bookmarks
Within the CTS App Store are bookmarks to learn about CTS hours, policy, and announcements, get Help Desk Remote Support(submitting a ticket required), Knowledge Base/Service Request Forms, myOswego, Submitting a ticket to our Helpdesk, and CTS Services Status.
Uninstalling Applications
Adding Applications to the CTS App Store
Submit a CTS App Store Request. If we cannot add it to the CTS App Store, we will work with you on an individual/group solution.
Need Help?
Need additional information or assistance? Contact CTS.