Knowledge Base

Categories (8)

Communication and Collaboration

Articles related to email, mailing lists, collaboration services, shared drives, video conferencing, and employee voicemail.
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Desktop and Mobile Computing

Articles related to computer, device and printing support.
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Infrastructure

Articles related to connecting to the academic and residential networks and using the VPN for employees.
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Teaching and Learning

Articles related to academic technology including the digital learning environment (Brightspace and associated applications), lecture capture, inclusive access for e-textbooks, and student evaluations of teaching.
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Administrative and Business

Articles related to using the student information system including Banner and myOswego.
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Information Security

Articles related to accounts, multi-factor authentication (MFA), and reporting spam and phishing messages.
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IT Professional Services

Articles related to new student and new faculty/staff orientation.
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Alumni

Articles related to alumni account renewal, Google storage limits, and requesting transcripts as an alum.
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