Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

Services (3)

New/Update Knowledge Base Request

Use this form to request an update to a knowledge base article

People Search Update Request

Use this form to update an employee's People Search entry on the SUNY Oswego website.

Project Request

This service can be requested for projects needing Campus Technology Services (CTS) assistance.