On-Campus Networking Issues

What is the building where the issue is occurring?

Room Number

Are you SUNY Oswego faculty or staff?

Is this related to your SUNY-issued device?

What is the SUNY tag of the computer?

Are you connecting to the wireless network?

What network are you having trouble connecting to?

What type of device are you trying to connect?

The instructions on how to connect your device to the network can be found here: https://oswego.teamdynamix.com/TDClient/277/Por...

What type of device are you trying to connect to the Residential Network?

Gaming devices and Smart TVs that connect to Oswego-Guest-RES need to be registered before joining and accessing the internet. Steps to do so can be found here: https://oswego.teamdynamix.com/TDClient/277/Por...

What is the ethernet MAC Address of the device you are using to connect? (e.g. 00:1A:2B:3C:4D:5E)

On computers running Windows, this may also be called the "Physical Address". Use this article if you need help finding the MAC address for your device: https://oswego.teamdynamix.com/TDClient/277/Por...

What is the MAC Address of the wireless device you are using to connect? (e.g. 00:1A:2B:3C:4D:5E)

Please wait up to one hour after registering your device. Are you able connect after one hour?

Verify the correct MAC address and re-register it. Are you able to get network connectivity?

What is the MAC Address of the device you are trying to connect to Oswego-Guest-RES? (e.g. 00:1A:2B:3C:4D:5E)

Can you describe the date and time of the issue? Or how often the issue occurs?

Preferred Email

Preferred Phone Number (Optional)

Your name

Your email address

Your phone number

Verification Code

On-Campus Networking Issues

Other Fields