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When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
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This article contains instructions on how to access Adobe Creative Cloud applications on a Mac in the computer labs.
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Only being able to install part of the Cisco AnyConnect package usually means that your Mac thinks it still has Cisco AnyConnect installed. This can happen if you trash the items in the Cisco folder instead of using the Uninstall AnyConnect program.