Overview
This article contains instructions on setting up voicemail in your Cisco phone.
Instructions
VOICE MESSAGING BASICS
You may interact with your Voice Messaging Service from any Touch-Tone telephone. You can receive messages 24 hours a day, 7 days a week.
INITIALIZING YOUR MAILBOX:
The first time you use your mailbox, you must “personalize” it using the following steps:
Using a Touch-Tone telephone:
- Lift Handset
- Dial Voice Mail Access Number 3383 (From off campus dial 312-3383)
- Enter * to sign in Enter your ID (4-digit campus ext) press #
- Enter your PIN/password (starter 124578)
NOTE - If you are calling from your campus phone you may also press the message button. You will automatically be prompted to enter your PIN/Password (starter 124578) press #.
On first login you will be asked to update your personal settings.
- Record Name
- Personal Greeting
- PIN/Password
YOUR PASSWORD CANNOT BE:
- Your mailbox extension
- Same numbers (e.g. 33333)
- Sequential numbers (e.g. 2345)
NOTE – Listen to all the prompts so that you are officially enrolled, otherwise you will be prompted for this info on your next login.
Exit press * or hang up.
LOGGING INTO VOICEMAIL
From Your Extension On-Campus:
- Dial 3383 or press the message button on your phone.
- You will NOT be prompted for your mailbox # {ID}.
- You will be prompted for your PIN (this is the password that you created).
- Then press #.
From Any Other Extension On-Campus:
- Dial 3383 or press the message button on the phone.
- Press * and enter your mailbox # {ID}. Then press #.
- You will be prompted for your PIN (this is the password that you created).
- Then press #.
From Off-Campus:
- Dial {315} 312-3383
- Press * and enter your mailbox # {ID}. Then press #.
- You will be prompted for your PIN (this is the password that you created). Then press #.
RETRIEVING MESSAGES - PRESS 1
If you have messages it will say how many.
- To play, press 1
- To repeat, press 1
- To save, press 2
- To delete, press 3
- To reply, press 4
- To forward, press 5
- To mark it new, press 6
- To skip back, press 7
- To pause playback, press 8
- For message properties, press 9 {date of msg & phone # of caller}
- To stop playback & skip to next msg, press #
- To cancel playing messages, press *
- For help, press 0 (repeats commands)
HELPFUL HINTS:
- Slow down a message - 4
- Make volume louder or quieter - 5
- Speed up a message - 6
SENDING MESSAGES - PRESS 2
Record after the tone.
- When finished recording, press #
- Enter extension then #, or enter distribution list then #
- For queue, press 7
- For Z, press 9
- For help, press 0 (repeats commands)
- To exit, press *
REVIEWING OLD MESSAGES - PRESS 3
- For saved messages, press 1
- To hear deleted messages, press 2
- To review deleted messages, press 1
- To repeat, press 1
- To restore & save, press 2
- To delete, press 3
- To reply, press 4
- To forward, press 5
- To mark it new, press 6
- To skip back, press 7
- To pause playback, press 8
- For message properties, press 9 {date of msg & phone # of caller}
- To stop playback & skip to next msg, press ##
- To cancel playing messages, press *
- For help, press 0 (repeats commands)
- To erase permanently, press 2
SET-UP OPTIONS - PRESS 4
To change greeting, press 1
For Standard Greeting:
- To re-record, press 1
- To turn on alternate greeting, press 2
- To edit other greetings, press 3
- To play all greetings, press 4
- For help, press 0 (repeats commands)
- To exit, press *
For Personal Settings 3:
- To change pin, press 1
- For recorded name, press 2
- For directory listing, press 3
- For help, press 0 (repeats commands)
- To exit, press *
Need Help?
Need additional information or assistance? Contact CTS.