Overview
This article outlines some common questions and troubleshooting related to RedShelf courseware access.
Instructions
How do I access my Redshelf Courseware? I don’t see a Redshelf link in my Brightspace course content section. What should I do?
The location should be mentioned in the course syllabus within Brightspace. Typically the Course Information module is for online courses. This link might be found in the course Content, Introduction section, or with your course reading material/books for in-person courses. If you do not see a Redshelf link in your Brightspace course Content section or elsewhere, please contact your instructor.
The Redshelf link is available, but I don’t have access to the textbook. What’s wrong?
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If you just registered for the course, it could take up to 24 hours before the textbook becomes available.
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See browser troubleshooting error messages below for the most common solutions.
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Courseware account issue. Please reach out to the CTS Help Desk as we may need to contact the publishers.
When are RedShelf links available?
Unfortunately, there's no single, universal answer to exactly when RedShelf links become available in Brightspace. This is because availability depends on several factors, including:
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Instructor Setup:
- Instructors may choose to make the links available well before the start of class, or they might wait until closer to or even after the first day.
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RedShelf and Brightspace Integration for Inclusive Access(IA) Programs:
- The technical integration between RedShelf and Brightspace needs to be properly set up for the links to function. This usually happens on the administrative side of the institution and well in advance of the start of the semester.
Can I access my courseware via the Brightspace mobile app?
No, unfortunately, courseware with Redshelf works with a mobile browser or computer/laptop instead.
I get an error message when I click the Redshelf link in Brightspace. What do I do?
You may see an error that you cannot access courseware. Below are some example error messages and how to resolve them.
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Courseware missing after clicking the Redshelf link. Contact CTS.
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You may see an error that you cannot access a book, and it says “You do not have an account” or “No LMS Configured”. You must access your courseware in your Brightspace course. Any other way will not work.
Example Error messages for browser issues:
Below are browser instructions you can take to ensure access to your courseware or reach out to support with CTS or your courseware publishers.
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Chrome(recommended)
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Firefox
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Safari
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Edge
Additional Courseware Troubleshooting
After browser settings are checked and you still cannot access your courseware, try to do the following:
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Clear cache and cookies for all time
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Try another browser or an incognito/private browser session(Chrome, Firefox, Edge, Safari)
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Reboot your computer
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If you have antivirus software, try to turn it off to access the courseware. If it works, you may navigate to the antivirus software security settings to ensure there are no interruptions to the standard HTTP/HTTPS Ports (ports 80 and 443).
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Check your wifi firewall or security settings and make sure ports 80 and 443 are open or forwarded for your computer.
If the steps above do not work, please contact your courseware online support or the CTS Help Desk for assistance. Here is the contact information for courseware online support.
Need Help?
Need additional information or assistance? Contact CTS.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. State University of New York at Oswego Division of Extended Learning and Campus Technology Services
