Banner Admin Pages - Error when opening a page from Application Navigator

Overview

The article is regarding receiving an error when opening a page from Banner Admin Application Navigator

Any banner Page returns the following error below:

Issue

1. You Are Using A Chromium-based browser and there is an issue with your cache and cookies.
2. You are using a Mac and using Safari as the browser.
3. You are using Firefox with Cross-Site Tracking Disabled.

Troubleshooting

1.  To correct this issue in Chrome perform the following steps:
   • Open a new tab in Chrome and enter chrome://settings/cookies
   • Click on the button "Allow all cookies"  
   • Clear Cache and Cookies
   • Close all windows/tabs for Chrome
   • Restart Chrome and reconnect to Banner Admin Pages
2.  To correct this issue in Safari perform the following steps:
   • Browser settings, under preferences/privacy, uncheck "prevent cross-site tracking"
3. To correct this issue in Firefox perform the following steps:
   • Open The Firefox Settings Menu.

• Search For "Cookies" In The Firefox Settings Menu.

• Add the following URL as an exception to Enhanced Tracking Protection: https://banner-prod.oswego.edu:10000

• Save your changes by clicking "Save Changes"

Additional Information

Need additional information or assistance? Contact CTS.