Summary
This article is about errors when opening a Banner Admin Page from the Application Navigator. The article has been updated to include the correct link, but the original error will state "Session Initialization Failed".
Body
Overview
The article is regarding receiving an error when opening a page from Banner Admin Application Navigator
Error
Any banner Page returns the following error below:
Issue
- You Are Using A Chromium-based browser and there is an issue with your cache and cookies.
- You are using a Mac and using Safari as the browser.
- You are using Firefox with Cross-Site Tracking Disabled.
Troubleshooting
- To correct this issue in Chrome perform the following steps:
- To correct this issue in Safari perform the following steps:
- Browser settings, under preferences/privacy, uncheck "prevent cross-site tracking"
- To correct this issue in Firefox perform the following steps:
- Open The Firefox Settings Menu.
- Search For "Cookies" In The Firefox Settings Menu.
- Add the following URL as an exception to Enhanced Tracking Protection: https://banner-admn-prod.oswego.edu:8443
- Save your changes by clicking "Save Changes".
Additional Information
Need additional information or assistance? Contact CTS.