Banner Admin Pages - Error when opening a page from Application Navigator

Summary

This article is about errors when opening a Banner Admin Page from the Application Navigator. The article has been updated to include the correct link, but the original error will state "Session Initialization Failed".

Body

Overview

The article is regarding receiving an error when opening a page from Banner Admin Application Navigator

Error

Any banner Page returns the following error below:

Error Message Stating Session Initialization Failed

Issue

  1. You Are Using A Chromium-based browser and there is an issue with your cache and cookies.
  2. You are using a Mac and using Safari as the browser.
  3. You are using Firefox with Cross-Site Tracking Disabled.

Troubleshooting

  1.  To correct this issue in Chrome perform the following steps:
  2.  To correct this issue in Safari perform the following steps:
    • Browser settings, under preferences/privacy, uncheck "prevent cross-site tracking"
  3. To correct this issue in Firefox perform the following steps:
    • Open The Firefox Settings Menu.

Firefox Settings Menu

  • Search For "Cookies" In The Firefox Settings Menu.

Search Results In Firefox Settings For Cookies

  • Add the following URL as an exception to Enhanced Tracking Protection: https://banner-admn-prod.oswego.edu:8443

Add the following URL: https://banner-admn-prod.oswego.edu:8443

  • Save your changes by clicking "Save Changes".

Saving Changes To Cross Site Tracking Exception Settings.

 

Additional Information

Need additional information or assistance? Contact CTS.

Details

Details

Article ID: 10767
Created
Fri 7/21/23 1:57 PM
Modified
Thu 9/12/24 11:55 AM