Alumni Google Email and/or Photos Transfer

For SUNY Oswego Alumni who need temporary email account restoration to access and transfer email, or for Google Photos data downloads.

Overview

Purpose: For an alumnus who needs their SUNY Oswego Gmail account and/or Photos data to be transferred or downloaded. If the account is suspended, CTS can restore it for a temporary period to allow for transfer or takeout/download purposes, and will require a password reset.

Review the Alumni Account FAQs for specific quota requirements for Alumni.

Instructions

Restoration of SUNY Oswego Email Account:

Suspended alumni accounts will require CTS approval to restore access for a temporary period to allow for transfer or takeout/download purposes. If you have not already, fill out the Alumni Data Recovery Request Form. Once approved, follow the outlined procedures to update your password appropriately.

1. Reset Security Question/Password: In order to get to Google Photos, CTS will restore access to your email account by applying a temporary password to log into Account Tools. Please follow the procedures appropriately:
   1. Update your security question/answer FIRST
   2. Change your password SECOND

Google Email Transfer:

1. Google Takeout Service:
   1. Sign into oswego.edu/mail on a computer.
   2. Review instructions for how to use the Google Transfer tool, which will provide an easy-to-use process to migrate your email to a personal Gmail account.

Download/Takeout Google Photos:

1. Access Google Photos Data: Log into the Google Photos Service at photos.google.com (on a computer if you wish to transfer using the Google Takeout Tool). CTS recommends two methods for saving your photo data. 
   1. Download Albums/Photos: Click on each Album and download that set of photos as a ZIP file to your computer, which you can then extract.
      1. You can also download individual photos on a one-by-one basis to your Local computer.
   2. Google Takeout Service: - Visit takeout.google.com
      1. Use the Takeout Service provided by Google to have it extract your Photos data, and then download the ZIP files that it provides to you. 
      2. Please note that depending on the number of photos you have, it may create a large number of zip files for you to download. 
      3. DO NOT USE the Sharing feature within Google Photos!
2. Delete Photos and Videos: Once you complete this process, please make sure to delete ALL photos within the Oswego account, including from the trash folder. Google takes up to 48 hours to reflect the storage quota change.
   1. Verify the Photo quota is 0 GB at drive.google.com/settings/storage

Need Help?

Need additional information or assistance? Contact CTS.