Panopto for Windows - Recordings Save Offline / Cannot Upload Automatically

Overview

This article provides instructions for resolving an issue with Panopto for Windows where recordings save as 'Offline Recordings' instead of uploading automatically. This can be caused by a persistent sign-in error that is resolved by clearing your web browser's cache and signing back into the Panopto application

Instructions

If your Panopto recordings are not uploading automatically and appear in the Manage Recordings tab under Offline Recordings, please follow the steps below to resolve the issue.

1. Sign out of the Panopto for Windows application.

2. Close the Panopto application completely.

3. Clear the cache and cookies for your computer's default web browser.

   • Chrome: Clear cache & cookies

   • Firefox: Clear cookies and site data in Firefox

   • Edge: How to Manage and Clear Your Cache and Cookies

4. Re-open the Panopto for Windows application and sign in again. Future recordings should now upload automatically.

5. To upload recordings that were previously saved offline, please follow the instructions in Panopto's guide: How to Upload Offline Recordings.

Need Help?

Need additional information or assistance? Contact CTS.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. State University of New York at Oswego Division of Extended Learning and Campus Technology Services