Transitioning your free Zoom account to a new email address - for SUNY Oswego alumni and retirees

Overview

  • SUNY Oswego alumni and retirees may have signed up for a free account directly through Zoom using their SUNY Oswego email address.  With the introduction of SUNY Oswego's Zoom instance, alumni and retirees will need to change their Zoom email address.  Follow the steps below to complete this process.
     
  • Upon login to Zoom, change your email address to be a non SUNY Oswego address such as a Gmail, Yahoo, Microsoft, etc. address.
     
  • Your settings, meetings, and recordings will be preserved.
     
  • Complete instructions with screenshots are available from Zoom's "Changing the Account Email" help document.  Please make sure to go through Step 1 of this help document first.  

Instructions

  1. Go to Zoom.us and click the "Sign In" link.  Login using your existing SUNY Oswego email address and Zoom password.  If you are already signed into Zoom, please sign out and re-login so you will be presented with the prompt outlined in step 2.

    Image of the Zoom Sign In page asking for email address and password with a button with a blue background and white text reading "Sign In"
     
  2. Upon login, you will be presented with a prompt that says "your email address has been claimed by SUNY Oswego."  Click the "Update Email Address" button and then click "Continue."

    Image reads "The domain associated with your email address has been by SUNY Oswego. To retain access to your Zoom account please select an action below. Learn more." The actions are to "Consolidate Into Account" or "Update Email Address." There is a "Continue" button and also a "Skip for This Time" button.


     
  3. You will then be asked to type in your existing SUNY Oswego email address and Zoom password, followed by your new email address.  Your new email address should be a non-SUNY Oswego email address such as a Gmail, Yahoo, Microsoft, etc. email address.  If you do not have one, you can sign up for one for free directly from the provider.
     
  4. Open a new browser window/tab and log in to your new email address.  You will receive an email directly from Zoom confirming your new email address.  Click "Confirm Change."
     
  5. A new window/tab will open asking you to set a new password then click "Submit."
     
  6. Your email address has now successfully been transitioned.  You can continue using Zoom.
     

Additional Resources:

  • Complete instructions with screenshots are available from Zoom's "Changing the Account Email" help document.  Please make sure to complete step 1 of this help document first.

Need Help?

Need additional information or assistance? Contact CTS.

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Details

Article ID: 10903
Created
Mon 9/11/23 4:09 PM
Modified
Mon 9/11/23 4:09 PM