Voicemail Set Up Options and Instructions

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Overview

This article contains instructions on setting up voicemail in your Cisco phone.

Instructions

You may interact with your Voice Messaging Service from any Touch-Tone telephone. You can receive messages 24 hours a day, 7 days a week.

INITIALIZING YOUR MAILBOX

The first time you use your mailbox, you must “personalize” it using the following steps:

Using a Touch-Tone telephone:

Lift Handset
Dial Voice Mail Access Number 3383 (From off campus dial 312-3383)
Enter * to sign in Enter your ID (4-digit campus ext) press #
Enter your PIN/password (starter 124578)

NOTE - If you are calling from your campus phone you may also press the message button. You will automatically be prompted to enter your PIN/Password (starter 124578) and press #. The audio will say your PIN is expired and to create a new PIN.

On first login you will be asked to update your personal settings.

Record Name
Personal Greeting
PIN/Password

YOUR PASSWORD CANNOT BE:

Your mailbox extension
Same numbers (e.g. 33333)
Sequential numbers (e.g. 2345)

NOTE – Listen to all the prompts so that you are officially enrolled, otherwise you will be prompted for this info on your next login.

Exit press * or hang up.

LOGGING INTO VOICEMAIL

From Your Extension On-Campus:

Dial 3383 or press the message button on your phone.
You will NOT be prompted for your mailbox # {ID}.
You will be prompted for your PIN (this is the password that you created).
Then press #.

From Any Other Extension On-Campus:

Dial 3383 or press the message button on the phone.
Press * and enter your mailbox # {ID}. Then press #.
You will be prompted for your PIN (this is the password that you created).
Then press #.

From Off-Campus:

Dial {315} 312-3383
Press * and enter your mailbox # {ID}. Then press #.
You will be prompted for your PIN (this is the password that you created). Then press #.

RETRIEVING MESSAGES - PRESS 1

If you have messages it will say how many.

To play, press 1
To repeat, press 1
To save, press 2
To delete, press 3
To reply, press 4
To forward, press 5
To mark it new, press 6
To skip back, press 7
To pause playback, press 8
For message properties, press 9 {date of msg & phone # of caller}
To stop playback & skip to next msg, press #
To cancel playing messages, press *
For help, press 0 (repeats commands)

HELPFUL HINTS:

Slow down a message - 4
Make volume louder or quieter - 5
Speed up a message - 6

SENDING MESSAGES - PRESS 2

Record after the tone.

When finished recording, press #
Enter extension then #, or enter distribution list then #
For queue, press 7
For Z, press 9
For help, press 0 (repeats commands)
To exit, press *

REVIEWING OLD MESSAGES - PRESS 3

For saved messages, press 1
To hear deleted messages, press 2
To review deleted messages, press 1
To repeat, press 1
To restore & save, press 2
To delete, press 3
To reply, press 4
To forward, press 5
To mark it new, press 6
To skip back, press 7
To pause playback, press 8
For message properties, press 9 {date of msg & phone # of caller}
To stop playback & skip to next msg, press ##
To cancel playing messages, press *
For help, press 0 (repeats commands)
To erase permanently, press 2

SET-UP OPTIONS - PRESS 4

To change greeting, press 1

For Standard Greeting:

To re-record, press 1
To turn on alternate greeting, press 2
To edit other greetings, press 3
To play all greetings, press 4
For help, press 0 (repeats commands)
To exit, press *

For Personal Settings 3:

To change pin, press 1
For recorded name, press 2
For directory listing, press 3
For help, press 0 (repeats commands)
To exit, press *

Need Help?

Voicemail Troubleshooting Form

Need additional information or assistance? Contact CTS.

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Voicemail Set Up Options and Instructions

Overview

Instructions

The first time you use your mailbox, you must “personalize” it using the following steps:

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