Email: Changing your email address in Brightspace

The majority of SUNY campuses share one Brightspace instance. This provides students taking courses at more than one campus easy access to all of their courses. The email address in Brightspace is associated with the campus that created your account. However, this email address may no reflect the campus where you are taking your courses. This means that all of your email notifications sent from Brightspace courses will go to your prior email address. You have the ability to update your email.

Overview

The email address associated with your Brightspace account is determined by the campus that initially created your account.

However, this email address may not be the one you currently use for the campus where you are taking your courses. As a result, all email notifications sent from your Brightspace courses will be delivered to this older, prior email address.

Instructions

1. Log-in to Brightspace.
2. Locate the OSW- Brightspace System Email Address widget, which is located on the Campus Home page.
   
3. Click on the SUNY Online Help Desk link (https://sunyonline.teamdynamix.com/TDClient/1985/Portal/Home/).
4. Click the Submit a Help Ticket button.
   
5. Click the Request Service button.
   
6. Complete the LMS Support Request form:
   1. Short Description: Email Address change
   2. Description: use the information in the OSW- Brightspace System Email Address. Provide your name, Global ID, and your Oswego email address.
   3. Pick Your Campus: select Oswego
   4. Your name
   5. Your email address
   6. Verification Code: click the I'm not a robot box
      

Need Help?

Need additional information or assistance? Contact CTS.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. State University of New York at Oswego Division of Extended Learning and Campus Technology Services