New Students/Outside SUNY Oswego Joining a Zoom Meeting

Summary

Incoming students who are not registered to at least one course and users outside SUNY Oswego will not be able to join a Zoom meeting. The workaround would be for the advisors or the host of the meeting to turn off the "require authentication to join" option before starting the meeting.

Body

Overview

This article explains the details about how to solve the issues with joining a Zoom meeting when you are a new student or from outside the SUNY Oswego domain.

  • Incoming students who are not yet registered in any courses inside on MyOswego would not have access to "log in" to our licensed instance of Zoom.
    • They do not receive those permissions until they are registered in at least one course for the current semester, or a future semester.
  • Users outside of the SUNY Oswego domain or logged into Zoom with a personal account are not able to join a meeting hosted by a SUNY Oswego user.

Troubleshooting

  • The host of the meeting MUST disable the "Require authentication to join" setting under the Security options of your Zoom meeting.
  • This must be done before the meeting starts. 

See below: 

image showing Passcode and Waiting Room selected in Security settings

Note: Google Meet does not have this requirement and would be an alternate. 

Additional Information

Need additional information or assistance? Contact CTS.