How to reset passcodes for releasing print jobs with OswegoPrint (for employees)

Overview

OswegoPrint uses a secure release printing methodology where documents have to be released using a six character passcode.  If you have forgotten your passcode, you may reset it yourself using the following instructions.

Instructions

1. Login to the computer you use to print your documents.
2. For Windows computers, there will be a printer icon in the task notification area in the lower right corner of your desktop.  The image below shows it.  On the Mac side, the printer icon will be located in the upper right corner of your desktop.
   
   
   
   This is a closer look at the icon: 
    
3. Once you click on the printer icon, a new "Pharos Secure Release" window will open.
   
   
   
    
4. On the right side of the window, you will see an icon with three lines.  Click on that and choose "Reset Passcode."
   
   
   
    
5. You may be asked to login to the system.  Click "Login to continue."  A new window may open up asking you to authenticate and use MFA to validate your identity.  
   
   
   
    
6. Once you have successfully authenticated, the above window will be updated showing your new passcode. You will also receive an email with the new code.
   
   
    
7. Once you have the passcode, you can safely close the application by clicking the "x" in the upper right corner of the window. 
   
    

Need Help?

Need additional information or assistance? Contact CTS.